Data Privacy
1. Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data means any information relating to an identified or identifiable natural person. Detailed information on data protection can be found in our Privacy Policy set out below.
Data collection on this website
Who is responsible for the data collection on this website?
The controller for data processing on this website is the website operator. The controller’s contact details are provided in the section “Note on the Controller” in this Privacy Policy.
How do we collect your data?
Your data is collected, on the one hand, by you providing it to us. This may, for example, be data you enter into a contact form. Other data is collected automatically or after your consent when you visit the website by our IT systems. This is primarily technical data (e.g. internet browser, operating system, time of the page view). This data is collected automatically as soon as you access this website.
What do we use your data for?
Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. Where contracts can be concluded or initiated via the website, the data transmitted will also be processed for offers, orders, or other enquiries.
What rights do you have regarding your data?
You have the right at any time to obtain, free of charge, information about the origin, recipients, and purposes of your stored personal data. You also have the right to request rectification or erasure of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. Furthermore, you have the right, under certain circumstances, to request restriction of processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time regarding this and other questions on the subject of data protection.
Analytics tools and third-party tools
When visiting this website, your browsing behavior may be statistically evaluated. This happens primarily using so-called analytics programs. Detailed information about these analytics programs can be found in the Privacy Policy below.
2. Hosting
We host the content of our website with the following provider:
External Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting provider(s). This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR). Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
Our hosting provider(s) will process your data only to the extent necessary to fulfill its performance obligations and in accordance with our instructions with respect to such data.
We use the following host:
netcup GmbH
Daimlerstraße 25
D-76185 Karlsruhe, Germany
Processing on our behalf (Data Processing Agreement)
We have concluded a Data Processing Agreement (DPA) with the above provider. This legally required agreement ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General Information and Mandatory Disclosures
Data protection
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy.
When you use this website, various personal data are collected. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmission over the internet (e.g. communication by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.
Note on the Controller
The controller responsible for data processing on this website is:
Jarla-Finela Wolf
Alternative Practitioner for Psychotherapy (Heilpraktikerin fĂĽr Psychotherapie)
Beusselstr.
10553 Berlin
Phone: +49151 7086 7063
E-mail: jarla@bridginghearts.de
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Storage period
Unless a more specific storage period is stated in this Privacy Policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you make a justified request for erasure or withdraw consent to processing, your data will be erased unless we have other legally permissible grounds for storing your personal data (e.g. statutory retention periods under tax or commercial law); in the latter case, erasure takes place after these grounds cease to apply.
General information on the legal bases of processing on this website
If you have consented to processing, we process your personal data on the basis of Art. 6(1)(a) GDPR and, where special categories of data under Art. 9(1) GDPR are processed, on the basis of Art. 9(2)(a) GDPR. In the event of express consent to the transfer of personal data to third countries, processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device (e.g. via device fingerprinting), processing is additionally based on Section 25(1) TDDDG. Consent can be withdrawn at any time. If your data is required for the performance of a contract or for pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to comply with a legal obligation (Art. 6(1)(c) GDPR). Processing may also be based on our legitimate interests pursuant to Art. 6(1)(f) GDPR. The relevant legal basis applicable in each individual case is set out in the following paragraphs of this Privacy Policy.
Recipients of personal data
In the course of our business activities, we work with various external parties. In some cases, the transmission of personal data to these external parties is necessary. We transfer personal data to external parties only if this is required for the performance of a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the transfer. When using processors, we transfer personal data of our customers only on the basis of a valid Data Processing Agreement. In the case of joint controllership, a joint controllership agreement is concluded.
Withdrawal of your consent to data processing
Many data processing operations are possible only with your express consent. You may withdraw consent you have already given at any time. The lawfulness of the processing carried out prior to the withdrawal remains unaffected.
Right to object to processing in specific cases and to direct marketing (Art. 21 GDPR)
IF PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA, INCLUDING PROFILING BASED ON THOSE PROVISIONS. THE RESPECTIVE LEGAL BASIS FOR PROCESSING IS SET OUT IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).
WHERE YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING, WHICH INCLUDES PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).
Right to lodge a complaint with a supervisory authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.
Right to data portability
You have the right to receive the data which we process on the basis of your consent or in performance of a contract, automatically, in a commonly used, machine-readable format and to have it transmitted to yourself or a third party. Where you request the direct transfer of the data to another controller, this will be done only where technically feasible.
Access, rectification, and erasure
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, the purpose of data processing, and, where applicable, a right to rectification or erasure of this data. You can contact us at any time for this purpose or for further questions regarding personal data.
Right to restriction of processing
You have the right to request restriction of processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing applies in the following cases:
- If you contest the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request restriction of processing of your personal data.
- If the processing of your personal data was/is unlawful, you may request restriction of processing instead of erasure.
- If we no longer need your personal data, but you require it for the establishment, exercise, or defence of legal claims, you have the right to request restriction of processing instead of erasure.
- If you have objected pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of processing of your personal data.
If you have restricted the processing of your personal data, such data—apart from being stored—may be processed only with your consent or for the establishment, exercise, or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
SSL/TLS encryption
For security reasons and to protect the transmission of confidential content (e.g. orders or enquiries you send to us as the site operator), this site uses SSL/TLS encryption. You can recognize an encrypted connection by the browser’s address line changing from “http://” to “https://” and the lock icon in your browser line.
If SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to unsolicited marketing e-mails
We hereby object to the use of contact data published within the scope of the imprint obligation for the transmission of unsolicited advertising and information materials. The operators of these pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
4. Data Collection on this Website
Cookies
Our internet pages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your end device. Session cookies are deleted automatically after your visit ends. Persistent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services provided by third-party companies within websites (e.g. cookies for handling payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. shopping cart functions or video display). Other cookies may be used to evaluate user behavior or for advertising purposes.
Cookies necessary for carrying out the electronic communication process, for providing certain functions you have requested (e.g. shopping cart), or for optimizing the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. Where consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); consent can be withdrawn at any time.
You can configure your browser to inform you about the setting of cookies, to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or generally, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
Which cookies and services are used on this website can be found in this Privacy Policy.
Enquiries by e-mail, telephone, or fax
If you contact us by e-mail, telephone, or fax, your enquiry including all personal data resulting therefrom (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if requested; consent may be withdrawn at any time.
The data you send to us via contact enquiries will remain with us until you request erasure, withdraw your consent to storage, or the purpose for data storage no longer applies (e.g. after your request has been completed). Mandatory statutory provisions—particularly statutory retention periods—remain unaffected.
5. Social Media
Instagram
Functions of the Instagram service are integrated on this website. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.
When the social media element is active, a direct connection between your device and the Instagram server is established. Instagram thereby receives information that you have visited this website.
If you are logged into your Instagram account, by clicking the Instagram button you can link the content of this website to your Instagram profile. Instagram can thereby associate your visit to this website with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the transmitted data or of its use by Instagram.
The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Consent may be withdrawn at any time.
Where personal data is collected on our website with the tool described here and transmitted to Facebook/Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are joint controllers for this data processing (Art. 26 GDPR). Joint responsibility is limited to the collection of data and its transmission to Facebook/Instagram. Any subsequent processing by Facebook/Instagram is not part of the joint responsibility. Our joint obligations have been set out in an agreement on joint controllership. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook/Instagram tool and for the secure integration of the tool on our website. Facebook is responsible for data security of the Facebook/Instagram products. Data subject rights (e.g. access requests) with regard to data processed by Facebook/Instagram can be asserted directly with Facebook. If you assert your rights with us, we are obliged to forward them to Facebook.
Data transfers to the USA are based on the EU Commission’s Standard Contractual Clauses (SCCs). Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/, and https://de- de.facebook.com/help/566994660333381.
Further information can be found in Instagram’s Privacy Policy: https://privacycenter.instagram.com/policy/.
The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an arrangement between the European Union and the United States intended to ensure compliance with European data protection standards for data processing in the United States. Companies certified under the DPF commit to these data protection standards. Further information is available from the provider at: https://www.dataprivacyframework.gov/participant/4452.
6. Plugins und Tools
YouTube with enhanced privacy mode
This website integrates videos from YouTube. The operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
When you visit one of our pages on which YouTube is integrated, a connection to YouTube’s servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube in enhanced privacy mode. According to YouTube, videos played in enhanced privacy mode are not used to personalize browsing on YouTube. Ads shown in enhanced privacy mode are also not personalized. In enhanced privacy mode, no cookies are set; however, local storage elements are stored in the user’s browser that, similar to cookies, may contain personal data and be used for recognition. Details on enhanced privacy mode can be found here: https://support.google.com/youtube/answer/171780.
After activating a YouTube video, additional data processing operations may be triggered over which we have no influence.
The use of YouTube is in the interest of an attractive presentation of our online offerings and thus constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
Further information on data protection at YouTube can be found in Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.
The company is certified under the EU-U.S. Data Privacy Framework (DPF). The DPF is an arrangement between the European Union and the United States intended to ensure an adequate level of protection for personal data processed in the U.S. Companies certified under the DPF commit to comply with the DPF Principles. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google Fonts
This site uses Google Fonts provided by Google for the uniform display of fonts. When you access a page, your browser loads the required fonts into your browser cache to display texts and fonts correctly.
For this purpose, the browser you use must connect to Google’s servers. Google thereby becomes aware that our website was accessed via your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on its website. Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
If your browser does not support Google Fonts, a standard font from your computer will be used.
Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.
The company is certified under the EU-U.S. Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when processing personal data in the United States. Any company certified under the DPF is committed to adhering to these data protection standards. Further information can be found from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. This service allows us to integrate map material on our website.
To use the functions of Google Maps, it is necessary to store your IP address. This information is generally transmitted to and stored by Google on a server in the USA. The provider of this site has no influence on this data transmission. When Google Maps is activated, Google may use Google Fonts for the uniform display of fonts. When you call up Google Maps, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.
The use of Google Maps is in the interest of an attractive presentation of our online offerings and to make it easy to locate the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses (SCCs). Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/, and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
The company is certified under the EU-U.S. Data Privacy Framework (DPF). The DPF is an arrangement between the European Union and the United States intended to ensure compliance with European data protection standards in the context of data processing carried out in the United States. Any company certified under the DPF is obliged to adhere to these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Spotify
Functions of the music service Spotify are integrated on this website. The provider is Spotify AB, Birger Jarlsgatan 61, 113 56 Stockholm, Sweden. You can recognize Spotify plugins by the green logo on this website. An overview of Spotify plugins can be found at: https://developer.spotify.com.
When you visit this website, a direct connection between your browser and the Spotify server may be established via the plugin. Spotify thereby receives the information that you have visited this website with your IP address. If you click the Spotify button while logged into your Spotify account, you can link the content of this website to your Spotify profile. Spotify can then associate your visit to this website with your user account.
Please note that when using Spotify, cookies from Google Analytics may be used, so that your usage data when using Spotify may also be transmitted to Google. Google Analytics is a tool of the Google group for analyzing user behavior, based in the USA. Spotify alone is responsible for this integration. As the website operator, we have no influence on this processing.
Storage and analysis of data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in an appealing acoustic design of its website. Where consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
Further information can be found in Spotify’s Privacy Policy: https://www.spotify.com/de/legal/privacy-policy/.
If you do not want Spotify to associate your visit to this website with your Spotify user account, please log out of your Spotify account.
Appointment booking via ZEEG
We use the service ZEEG for appointment scheduling, provided by:
Zeeg GmbH
Friedrichstr. 114A
10117 Berlin, Germany
Managing Directors: Florian Horbach, Mohammad Moghaddas
E-mail: legal{at}zeeg.me
Website: zeeg.me
In the context of booking, the following personal data are processed in particular:
- Name
- E-mail-address
- where applicable, payment information via Stripe
optional:
- additional person participating in the session and their e-mail addresses
- other voluntarily provided information Processing is carried out for pre-contractual measures and/or for the performance of a contract pursuant to Art. 6(1)(b) GDPR. After a successful booking, users receive automatic confirmation e-mails and, where applicable, reminders. These e-mails are sent directly via ZEEG. We have set up a user account with ZEEG through which we manage our availability and organize bookings. ZEEG processes the aforementioned data exclusively to provide the appointment booking functions. Further information on data protection at ZEEG: https://zeeg.me/de/legal/privacy If you do not want your data to be processed via ZEEG, you can alternatively contact us by e-mail to arrange an appointment.
Payment processing via Stripe
If you make use of a paid service in the context of appointment booking, payment processing takes place via the payment service provider Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). Stripe enables payment by credit card or other offered payment methods and is integrated by our booking system ZEEG. In the course of the payment process, personal data—such as name, payment data (e.g. credit card number), IP address, and, where applicable, billing address—are transmitted to Stripe. Processing of this data is carried out exclusively for payment processing and is based on Art. 6(1)(b) GDPR (contract performance) and—where relevant for fraud prevention—on Art. 6(1)(f) GDPR (legitimate interest). Further information on data protection at Stripe can be found at: https://stripe.com/de/privacy
Quelle: https://www.e-recht24.de